Agents: what to delegate, what to supervise, and what never to automate

Organisations that have automated the obvious and run into work that demands judgement.

What you will find

• The difference between automating with rules and delegating judgement, and why the first exception reveals it
• How an agent's limits are defined before building it
• What must be recorded about every action for the system to be auditable
• What work should not be delegated to an agent even when it technically could be